Facilities, Events and Visitor Services Group

Group: Facilities, Events and Visitor Services Group

The current practice for the Facilities, Events and Visitor Services Group is:

  • Ensure the crèche service complies with the standards of the Care Commission when providing educational material and toys to children. (Facilities Management (Services) - Lead: Services Co-ordinator)
  • Ensure all events are inclusive, anticipating the various needs of delegates and incorporating this into the events planning process. (Events & Exhibition Team – Lead: Head of Events & Exhibitions Team)
  • Monitor the accessibility of events by seeking feedback from guests attending events in the Parliament. (Events & Exhibition Team – Lead: Head of Events & Exhibitions Team)
  • Monitor the diversity of visitors attending the Festival of Politics by undertaking a visitor survey during the Festival period. (Events & Exhibition Team – Lead: Festival of Politics Manager)

No.

Aligned Outcome

Equality Objective

Measure of Success

Who is responsible

Target Completion Date

1.

Outcome 1

Incorporate operational and physical aspects of the building into access audits carried out by disabled user groups and take forward recommendations for development where appropriate.

Changes made to operational processes or physical aspects of the building following recommendations.

FM Building Maintenance (Lead: Building surveyor in consultation with Equalities Manager)

As recommendations received.

2.

Outcome 1

Monitor the diversity of visitors by postcode and include detail in annual report to Leadership Group.

Information is gathered and included in the annual statistical report to Leadership Group.

Visitor Services (Lead: Head of Visitor Services)

April 2011

3.

Outcome 1

Monitor the accessibility of events by analysing the data gathered through the events booking system on the provision made to accommodate the needs of diverse groups.

Data gathered on how often reasonable adjustments and other provisions are made for diverse groups – will demonstrate whether booking system meets accessibility needs.

Events & Exhibitions Team (Lead: Head of Events & Exhibitions Team)

April 2012 – thereafter incorporate into current practice

4.

Outcome 3

Promote the Parliament’s accessible services by making greater use of the FM helpdesk to increase awareness of the accessibility of our building and services.

Greater use made of accessible services by building users due to FM helpdesk being proactive.

Training and guidance provided to FM helpdesk staff.

FM Helpdesk (Lead: FM Performance Manager)

April 2011 and then ongoing

5.

Outcome 3

Review maintenance strategies to build in new regular checks and maintenance of accessible services including induction loops, infra red system and accessibility of toilets.  

Systems are regularly checked and any remedial action taken timeously.

FM Building Maintenance (Lead: Maintenance Planner)

March 2012

6.

Outcome 3

Revisit options for improving the lighting in the main hall as part of any future review on the area.

 

Further improvement in lighting levels for visitors and staff in the main hall.

Security Project (Lead: FM Consultant/ Head of Facilities Management)

Date not yet known

7.

Outcome 3

Consider further investigation of the physical access of doors with a view to widening and improving their accessibility to disabled people with mobility impairments. 

Any doors identified as requiring improvement work are included in operational plans to be taken forward.

FM Building Maintenance (Lead: Building Surveyor)

March 2012

8.

Outcome 3

Monitor the uptake and use of accessible services provided to visitors to the building including vibrating pagers, tours in BSL and other languages, audio guides, tactile maps, infrared headsets and receivers and induction loops.

 

Increase in usage of such accessible services highlighting that more people are aware of these services and making use of them to engage with the Parliament.

Visitor Services (Lead: Head of Visitor Services)

April 2011 – thereafter incorporate into current practice

9.

Outcome 3

Consider accessibility requirements for all exhibitions and art work in the Parliament, where it is reasonable, and develop the provision of accessible tours of the art work.

Accessibility is built into all exhibitions and art work, wherever reasonable, and an accessible art tour is developed and launched.

Events & Exhibitions Team (Lead: Head of Events & Exhibitions Team)

Ongoing

10.

Outcome 3

Consider the option of a computer point being made available in the main hall to enable people to respond to Parliament consultations as well provide feedback on their visit to the Parliament.

Consider options and if acceptable and achievable install an accessible computer point for use by visitors in the main hall.

Visitor Services (Lead: Head of Visitor Services in conjunction with Events & Exhibitions Team, Public Information and Publications, Facilities Management and Business IT)

April 2012

11.

Outcome 3

Monitor the uptake of tours where reasonable adjustments were made including descriptive tours, use of BSL interpreters and other access provision.

Data gathered on the number of tours which were provided for diverse groups.

Visitor Services (Lead: Head of Visitor Services)

April 2012 – thereafter incorporate into current practice

12.

Outcome 3

Increase awareness of the accessibility provision available at the Parliament

Increase uptake of provision in the Parliament identified through annual monitoring.

HR/ Visitor Services (Lead: Head of Visitor Services / Equalities manager)

 

13.

Outcome 6

Consider whether an EQIA is required for all space planning proposals and undertake an EQIA where it is applicable.

EQIAs undertaken for all space planning proposals where applicable.

 

 

FM Services (Events) (Lead: Services Co-ordinator)

April 2012 - thereafter incorporate into current practice