Contractor Performance Management (CPM) is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. It also involves building a good working relationship between the Scottish Parliamentary Corporate Body (SPCB) and its Contractors.
Further reading links in sections provide additional information on various aspects of CPM.
Contractor Performance Management (CPM) is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. CPM continues throughout the life of a contract.
The CPM approach should be discussed during the course of the relevant Procurement Strategy. The amount of CPM detail required, and the frequency of CPM reporting, will be dependant on the risk and complexity of the contract.
The best method to satisfactorily mitigate identified contract risks is by including them in the contract via Key Performance Indicators (KPIs).
The following chapter provides guidance in establishing a CAS Scoring Criteria and Methodology.
Please see this chapter for details on the reporting procedures for contractor management.
The roles and resonsibilities of Contract Managers, Purchasers, Contractors and Other Users are explained in this section.
This section expands on the managing risk material covered in the strategy section of the CPM manual.